BWSC为遇到财务困难的客户提供灵活性

新冠肺炎疫情提醒我们，人们可能会遇到意想不到的经济困难. 委员会仍然准备与这些客户合作，商定可管理的付款安排，以确保服务不会中断. 需要付款协助的客户可致电(617)989-7070与委员会收款部联系.

Billing Information

How do you pay your bill? What do you do if you believe your bill is wrong? These answers and more are below.

To check your balance or make payments by phone, please call 844-470-5881.

Effective September 1, 2023, customers who pay their water,sewer and stormwater bills using a credit of debit card (Visa, Mastercard, and Discover) will be assessed a convenience fee of $4.每增加650美元，第三方支付处理商支付25美元.00.  这一费用已由直接收到资金以支付处理费用的供应商减少. At no time does this fee enter the Commission’s records.  BWSC继续提供没有便利费用的支付选项.  Customers can make payments by cash, electronic check, 或邮寄支票，不收取便利费.

Payment and Refunds

Pay Online

访问“我的账户”页面，使用您的支票/货币市场账户进行电子支付, debit card or credit card. BWSC accepts MasterCard, VISA, and Discover.


My Account

Pay by Mail

Mail check or money order directly to:

              Boston Water and Sewer Commission
              980 Harrison Avenue
              Boston, MA 02119

Pay in Person

位于哈里森大道980号的BWSC办公室将于周一至周五上午8点向公众开放.m. to 5:00 p.m. 

Refunds

If you have a credit on your bill, you may have the amount applied to future bills, 转移到另一个帐户，或者如果您的所有帐户都是当前的，您可以要求退款.

Contact Customer Service for assistance at 617-989-7800. 

Disputing Your Bill

If for any reason you believe your bill is wrong, 您必须在提出争议的结算日期后30天内通知BWSC. Contact Customer Service at 617-989-7800 并指出金额和你认为有错误的原因.  

For more information on the appeals process, consult the BWSC Billing, Termination and Appeal Regulations (BT&A).


BT&A Regulations

Delinquency Charges

拖欠费用将被添加到在账单日期后31天内未支付的任何金额,sewer and stormwater bill. The delinquency charge is calculated at a daily rate of .03836%, which is equal to an annual percentage rate of 14%. BWSC有权取消你的财产，如果它仍然拖欠一到两年.

一旦正式提出要求，BWSC将收取16%的利息代替14%的拖欠费用. BWSC将以与波士顿市收取逾期税款相同的方式收取逾期费用. Similar to the City, BWSC将继续取消抵押品赎回权的财产，仍然拖欠六个月后采取.

如果您正在发生拖欠费用，请致电BWSC的客户服务 617-989-7800 for possible assistance.

Account Reactivation

为了恢复供水服务或了解您的供水服务被终止的原因, please visit the Service Termination and Restoration page.

Service Termination and Restoration Page

Discounts and Payment Plans

Elderly & Disability Discounts

Homeowners who are 65 years of age and older, 或住在1-4户住宅的完全残疾人士有资格享受每月水费30%的折扣,sewer and stormwater charges.

业主自住的住宅物业有资格享受折扣. 以信托形式持有的物业，如申请人同时是信托的受托人和受益人，并提交一份已在契约注册处存档的书面信托文书副本，便可享有折扣. 没有资格享受折扣的物业包括商业物业和共管公寓. 

如欲申请水费及雨水费的折扣，请填写折扣表格, 的PDF格式下载，或到本会办事处索取. 

申请老年人折扣的房主必须提供出生证明等年龄证明, driver’s license or MBTA senior citizen pass. 残疾人必须提供医生证明或社会保障或退伍军人管理局的奖状. 

填妥的表格及文件可邮寄、传真或送交本会办事处:

              Boston Water and Sewer Commission
              Attn: Customer Service
              980 Harrison Avenue
              Boston, Massachusetts 02119

              Fax:  617-989-7710

For additional information, please contact Customer Service at 617-989-7800.

Elderly & Disability Discount Form

The form can be download by clicking the ABOVE button. 然后，填妥的表格及文件可邮寄、传真或送交本会办事处:

              Boston Water and Sewer Commission
              Attn: Customer Service
              980 Harrison Avenue
              Boston, Massachusetts 02119

              Fax:  617-989-7710


表格也可以通过点击下面的按钮安全地在线完成. DocuSign是允许获得合法签名的工具, 个人保护的信息可以安全地在网上提交.


Elderly & Disability Discount Form (Digital Form)

Payment Plans

If you need more time to pay your bill, call Collections at 617-989-7070. 

Medical or Financial Hardship

Within seven days of the initial call to Collections at 617-989-7070 the following must be sent to BWSC:

  • A completed Certificate of Financial Hardship Form 
  • Documentation from a physician explaining the medical condition  

经济困难证明书表格可于本会办事处索取或下载以下表格. 填妥的表格及文件必须送交本会办事处:

              Boston Water and Sewer Commission
              Attn: Customer Service
              980 Harrison Avenue
              Boston, Massachusetts 02119

Medical or Financial Hardship Form

The form can be download by clicking the ABOVE button. 然后，填妥的表格及文件可邮寄、传真或送交本会办事处:

              Boston Water and Sewer Commission
              Attn: Customer Service
              980 Harrison Avenue
              Boston, Massachusetts 02119

              Fax:  617-989-7710


表格也可以通过点击下面的按钮安全地在线完成. DocuSign是允许获得合法签名的工具, 个人保护的信息可以安全地在网上提交.

Financial Hardship Form (Digital Form)

The medical condition must be reconfirmed monthly, or quarterly if the illness is determined to be chronic. 经济困难证明表格必须伴随每次续签.

Elderly Customers

当BWSC收到住宅物业完全由65岁及以上的个人居住的文件时, residents must then complete a Financial Hardship Certificate. 

经济困难证明书表格可于本会办事处索取或下载以下表格. 填妥的表格及文件必须送交本会办事处:

              Boston Water and Sewer Commission
              Attn: Customer Service
              980 Harrison Avenue
              Boston, Massachusetts 02119

Financial Hardship Form

The form can be download by clicking the ABOVE button. 然后，填妥的表格及文件可邮寄、传真或送交本会办事处:

              Boston Water and Sewer Commission
              Attn: Customer Service
              980 Harrison Avenue
              Boston, Massachusetts 02119

              Fax:  617-989-7710


表格也可以通过点击下面的按钮安全地在线完成. DocuSign是允许获得合法签名的工具, 个人保护的信息可以安全地在网上提交.

Financial Hardship Form (Digital Form)

为维持长者所住物业的服务，经济困难证明书必须每月更新一次. 

有关此流程的更多信息，请联系收款组 617-989-7070. 

Tenants

租客不对房东的未偿余额负责. If a landlord’s bill is overdue, upon proof of residence, such as utility bill or driver’s license, 单个租户或一组租户可以支付30天的预计账单，以避免终止供水服务. This sum may then be deducted from the rent paid to the landlord. 

Please call Collections at 617-989-7070. 

Right to Service & Billing Assistance

你有什么权利在严重疾病期间服务，作为老年人，或房客? And what if you can’t pay your bill?

如果业主或其直系亲属患有严重疾病，并且该疾病造成有记录的经济困难，业主自住的物业可能有资格延迟终止供水服务. Similarly, 完全由65岁以上的个人居住的住宅，如果存在有证明的经济困难，可以推迟终止供水服务.

为了证明经济困难，请联系收款 617-989-7070 or see below.